Built for regulated industries
A distributed workforce demands more security discipline, not less. Our security-first approach and commitment to compliance keep your customer operations protected, reliable, and audit-ready — across insurance, healthcare, finance, and beyond.
Aligned with the standards your auditors expect
PCI-DSS
Payment card data is handled under PCI-DSS-aligned controls — tokenized where possible, never stored on agent devices.
HIPAA
Healthcare programs run under HIPAA-aligned safeguards with signed BAAs, PHI minimization, and role-based access.
SOC 2
Our platform and operational controls are built to SOC 2 trust principles: security, availability, and confidentiality.
GDPR
Data subject rights, purpose limitation, and processing agreements are built into how programs handle personal data.
HITRUST
For regulated healthcare partners, controls map to the HITRUST CSF so your risk team isn't starting from zero.
CCPA
California consumer rights — access, deletion, and opt-out of sale — are supported across every program we operate.
Security that runs every shift
Certifications matter, but day-to-day discipline matters more. These controls apply to every agent, every program, every interaction.
- 01
Verified remote workforce
Every agent is identity-verified and background-checked before certification. Access to your systems is provisioned per-program, least-privilege, and revoked the moment an engagement ends.
- 02
Secure-by-default endpoints
Agent workstations meet a hardened baseline — encrypted disks, locked-down browsers, no local storage of customer data — enforced and attested before each shift.
- 03
100% interaction monitoring
AI-assisted QA reviews every interaction for compliance and quality, not a sample. Anomalies surface to your dedicated performance team in near real time.
- 04
Encryption everywhere
Data is encrypted in transit and at rest. Customer data lives in your systems of record — agents work inside your stack, not copies of it.
- 05
Continuous risk management
Access reviews, vendor assessments, and incident response runbooks are exercised on a schedule, with findings tracked to closure.
- 06
Call recording governance
Where interactions are recorded for training or quality assurance, retention and access follow documented policy and applicable law.
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